blank administrator page

19.11.2015 18:47
#1
steveor99
Joomshopping forum user no avatar
Name: Steve
11.06.2015
Posts: 4
Quote
blank administrator page

My site is running on Joomla 3.4.5
trying to upgrade Joomshopping-update-4.10.0-4.10.1 from the component updater - I get error
Fatal error: Class 'jshopMultilang' not found in /home/sowe/public_html/components/com_jshopping/lib/jtableauto.php on line 11
I get a blank screen in administrator
I also tried to upload the files via FTP and get the same error
php.ini attached
can you help please
Steve


Joomla: Joomla 3.4.5
JoomShopping: 4.10.0
PHP: 5.5
MySQL: mysqlnd 5.0.11
Website Url: http://sowebdesign.biz
 
19.11.2015 21:26
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: blank administrator page

Need update step to step!

 
20.11.2015 09:03
#3
steveor99
Joomshopping forum user no avatar
Name: Steve
11.06.2015
Posts: 4
Quote
Aw: blank administrator page

I already did update - first step failed when I tried to update JoomShopping-update-4.10.0-4.10.1
that gives the error
What to do?

 
20.11.2015 09:43
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: blank administrator page

file /components/com_jshopping/lib/jtableauto.php not changed in 4.10.0-4.10.1

Your try update to 4.11.1 skip 4.10.1, 4.10.2 ....

 
20.11.2015 10:23
#5
steveor99
Joomshopping forum user no avatar
Name: Steve
11.06.2015
Posts: 4
Quote
Aw: blank administrator page

The update works but when I try to access product list...
http://sowebdesign.biz/administrator/index.php?option=com_jshopping&controller=products&category_id=0
I cannot access product list - get blank page with no error report

I can access category and update pages

 
20.11.2015 10:31
#6
steveor99
Joomshopping forum user no avatar
Name: Steve
11.06.2015
Posts: 4
Quote
Aw: blank administrator page

My bad, that blank product page was a cache isssue, now I upgraded to 4.11.0 and upgraded to 4.11.1 and 4.11.2 from the about us page.
thanks for your help

 
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