Order process stops at Payment Method

05.08.2017 15:45
#1
moderngraphic
Joomshopping forum user no avatar
Name: TD
15.01.2015
Posts: 4
Quote
Order process stops at Payment Method

Hello Support,

I found a thread that has similar problem but not quite the same, so I have started a fresh one.

After updating to Joomla 3.7.4 and updating JoomShopping to 4.16.2 we have encountered what is probably a small issue.

Everything works as before (joomshop has been running for 2 years) except the order process now stops at payment method, see attached screenshot. The button is active, but on click does not advance to next step. The shop owner has only two payment options, PayPal and pickup, but again the process stops there.

Appreciate any support or help, thanks in advance.

Tom

PS: The shop is currently only open/visible to admins since it is not functioning properly.

Order process stops at Payment Method


Joomla: 3.7.4
JoomShopping: 4.16.2
PHP: 5.6.30
MySQL: 5.5.5-10.1.23-MariaDB-1~xenial
Website Url: https://tierarzt-rodenbach.de

Letzte Änderung: 05.08.2017 15:46
 
05.08.2017 16:17
#2
FrankG.
User FrankG.
Name: Frank
30.11.2011
Posts: 1108
Quote
Aw: Order process stops at Payment Method

Sind irgendwelche JoomShopping Erweiterungen installiert welche nicht aktuell sind?

Von welcher Version wurden die Updates ausgeführt?
Wie wurden die Updates ausgeführt?

 
05.08.2017 20:22
#3
moderngraphic
Joomshopping forum user no avatar
Name: TD
15.01.2015
Posts: 4
Quote
Aw: Order process stops at Payment Method

Thank you for your reply! I can speak and write German, but my grammar is horrible so if it is OK I will continue with English.

The Joomla Update was from 3.6.5 to 3.7.4 via Joomla Aktualisierung

The JoomShopping Updates up to 4.15.0 were done via "JoomShopping > Installieren & Update" after I downloaded the the ZIPs.

The Update to JoomShopping Version 4.16.2 was done in Joomla "Erweiterungen > Verwalten > Installieren" after I logged in and downloaded the 4.16.2 Zip. So that update went from 4.15.0 directly to 4.16.2

Since this shop is small and only deals in one product, pet food, we only have a minimal number of extensions:
JoomShopping_cart_4.0.1
JoomShopping_category_4.0.1

Again, thank you for your assistance.

 
09.08.2017 13:00
#4
moderngraphic
Joomshopping forum user no avatar
Name: TD
15.01.2015
Posts: 4
Quote
Aw: Order process stops at Payment Method

From what I can see the extensions are current.
I failed to mention above that I updated JoomShopping incrementally from one update to the next as instructed.

I have not been able to resolve this issue yet and would very grateful for any further advice or help. If carried out one of the update steps incorrectly I do have the back up of the original Joomla/JoomShopping before the updates.


Joomla: 3.7.4
JoomShopping: 4.16.2
PHP: 5.6.30
MySQL: MySQL: 5.5.5-10.1.23-MariaDB-1~xenial
Website Url: https://tierarzt-rodenbach.de

Letzte Änderung: 09.08.2017 14:26
 
09.08.2017 20:42
#5
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 18305
Quote
Aw: Order process stops at Payment Method

ReferenceError: jQuery is not defined

Problem in load jQuery

Problem in your template or plugins.


Letzte Änderung: 09.08.2017 20:44
 
20.08.2017 16:56
#6
moderngraphic
Joomshopping forum user no avatar
Name: TD
15.01.2015
Posts: 4
Quote
Aw: Order process stops at Payment Method

Thank you very much for your assistance. It appears you were correct, there was load problem with jQuery load, which I could solve throught he ordering in the head.

 
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