After Joomla Update blank page when opening "Customers"

27.12.2013 18:23
#1
crimle
Joomshopping forum user no avatar
Name: crimle
09.01.2012
Posts: 14
Quote
After Joomla Update blank page when opening "Customers"

I successfully updated my Joomla 2.5.x to Joomla 3.2.1:

- First install "Component Upgrade 3.14.3 -> 4.2.2 (Befere update joomla 2.5-3.0)"
- Then install Joomla Update
- Then install all Joomshopping Component Updates from 4.2.2 -> 4.4.0

The Frontend works fine.
The Backend works fine with one exception:
If I try to open Components > JoomShopping > Customers I get a blank page.
All data (catgegories, products, ...) has been migrated all right.
Even the customers seem to be there as well (they can log in and they also can order products).
I had a look at the database table xxxxx_jshopping_users. The table is full of users and looks all right.
But not being able to access the customers area in the Backend is rather clumsy. What can I do?


Joomla: 3.2.1
JoomShopping: 4.4.0
PHP: 5.4.19
MySQL: 5.5.32
Website Url: http://www.fuelstation.ch/joomla3/
 
27.12.2013 22:21
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: After Joomla Update blank page when opening "Customers"

enable debug mode joomla

 
30.12.2013 12:08
#3
crimle
Joomshopping forum user no avatar
Name: crimle
09.01.2012
Posts: 14
Quote
Aw: After Joomla Update blank page when opening "Customers"

Good idea, thank you. Error message is:
Fatal error: Class 'JParameter' not found in /home/sites/xxxxxxx.ch/public_html/joomla3/plugins/jshoppingadmin/cumulative_discount/cumulative_discount.php on line 15

But there are absolutely no parameters to set in this plugin. Do I need to buy and install new vesion?

 
30.12.2013 19:55
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: After Joomla Update blank page when opening "Customers"

delete old version and install new version

 
09.05.2014 10:57
#5
alpwind
Joomshopping forum user no avatar
Name: Daniela
26.04.2013
Posts: 6
Quote
Aw: After Joomla Update blank page when opening "Customers"

I have a similar problem:

I updated joomla 2.5.20 to 3.3. The only problem is Joomshopping does not work in the backend. I wanted to update joomshopping in the backend joomshopping component, but the site is blank with the following error message:

Fatal error: Class JshoppingControllerUpdate ….administrator/components/com_jshopping/controllers/update.php on line 17


May you give me a hint?
(I hope it is not necessary to do a new installation of joomshopping because I need all the products and customers information to be implanted in the new version…).

Thank you :)


Letzte Änderung: 09.05.2014 11:17
 
09.05.2014 15:33
#6
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: After Joomla Update blank page when opening "Customers"

1. Need update joomshopping 2. joomla

Use FTP copy file for joomshopping

 
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