DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

04.07.2013 11:05
#1
blennon
Joomshopping forum user no avatar
Name: Brian Lennon
11.06.2013
Posts: 4
Quote
DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

When a customer places an order and pays he/she receives (1) confirmation from PayPal and (2) TWO confirmations from joomshopping on our site. How can I stop the duplicate emails?


Joomla: 3.1
JoomShopping: 4.2.2
PHP: 5.3.2-1ubuntu4.18
MySQL: 5.1.63-0ubuntu0.10.04.1
Website Url: www.wgii.ie
 
04.07.2013 11:16
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

components\com_jshopping\controllers\checkout.php

delete row

$checkout->sendOrderEmail($order->order_id);

 
04.07.2013 15:59
#3
blennon
Joomshopping forum user no avatar
Name: Brian Lennon
11.06.2013
Posts: 4
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

Thanks for prompt response.

I note that this line appears twice in checkout.php.
I do want my customers to receive an email but only one copy!
Which of the lines should I remove?

 
04.07.2013 16:05
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

Now I do not understand you.

2 email?

1 email send to client
2 email send to admin

chenge status - send other email.

 
04.07.2013 17:26
#5
blennon
Joomshopping forum user no avatar
Name: Brian Lennon
11.06.2013
Posts: 4
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

Maybe my original message was not clear.

When the customer buys something he gets (1) a message from PayPal to acknowledge payment and (2) he should get an acknowledgement from our website/Joomshopping.

What happens in reality is that he gets (1) the message from Paypal and then (2) he gets TWO identical emails from our website/Joomshopping. They are identical in having the same order number and the same details. This will still be confusing to our customers as they might think that the order has been duplicated.

Thanks

 
04.07.2013 19:04
#6
blennon
Joomshopping forum user no avatar
Name: Brian Lennon
11.06.2013
Posts: 4
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

Problem solved.

I removed the line you suggested. It is one that is duplicated inside a condition and then outside the condition, obviously an error. All is now working as intended.
Joomshopping is a fine utility. Congratulations.

 
04.07.2013 20:15
#7
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

Try use not admin account.

 
03.09.2014 13:56
#8
nmaha
Joomshopping forum user no avatar
Name: Maha
07.07.2014
Posts: 42
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

I'm using joomla 2.5 and joomshopping 3.18.checkout address form can not reset form submit.Please help me how to reset the form after submit.

If the customer enter wrong email id and wrong information the order will be submitted and conformed. How to rectify this issue.

 
03.09.2014 14:09
#9
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

--Please help me how to reset the form after submit.

I do not understand. where the error?

 
03.09.2014 14:15
#10
nmaha
Joomshopping forum user no avatar
Name: Maha
07.07.2014
Posts: 42
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

product checkout in without registration first tab is address form this text field values cannot reset.while i'm click without register link the text fields already field with old order details.

 
03.09.2014 20:24
#11
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: DUPLICATE EMAILS (UNWANTED) GOING TO CUSTOMERS

After Close brouser - data reset.
or disable cache.

 
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