Sometimes payment doesn't work

17.05.2015 20:45
#1
Dingens
Joomshopping forum user no avatar
Name: Rolf Wagels
28.03.2012
Posts: 144
Quote
Sometimes payment doesn't work

Hey
at my shop at bodhran-info.de, it seems I have a problem with the payment occasionally. I had two customers in the last two weeks, that told me: No matter if you choose advanced payment, paypal or credit card, you can't pay. Nothing happens when you hit the "next" button, it doesn't load any new site. It just stays at the Payment method screen. They have the latest Firefox and Chrome. When I test it, everything seems to be okay, other orders came in without any problems. But I wonder how many customers I have lost that didn't write to me.
Any ideas?
Thanks
Rolf


Joomla: 2.5.28
JoomShopping: 3.20.2
 
18.05.2015 07:48
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Sometimes payment doesn't work

Not see problem - works for me.
Changes?
javascript?

 
18.05.2015 09:40
#3
Dingens
Joomshopping forum user no avatar
Name: Rolf Wagels
28.03.2012
Posts: 144
Quote
Aw: Sometimes payment doesn't work

Works for me as well..
Customers say, javascript was turned on.
No changes...

 
19.05.2015 07:39
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Sometimes payment doesn't work

Brouse? version?

 
19.05.2015 11:12
#5
Dingens
Joomshopping forum user no avatar
Name: Rolf Wagels
28.03.2012
Posts: 144
Quote
Aw: Sometimes payment doesn't work

Hey
it was on a Firefox 37, settings below.
Also reports of the same problem with the latest Chrome.
Aw: Sometimes payment doesn't work
Thanks
Rolf


Letzte Ă„nderung: 19.05.2015 11:12
 
19.05.2015 20:51
#6
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Sometimes payment doesn't work

For me work in firefox and chrome.

 
20.05.2015 08:06
#7
Dingens
Joomshopping forum user no avatar
Name: Rolf Wagels
28.03.2012
Posts: 144
Quote
Aw: Sometimes payment doesn't work

That's the problem, it only happens occasionally.
Today again! One customer telling me he would love to buy, but can't finish payment.
Is there a way to find out?
Or a way to reinstall?
Thanks
Rolf

 
26.05.2015 21:34
#8
Dingens
Joomshopping forum user no avatar
Name: Rolf Wagels
28.03.2012
Posts: 144
Quote
Aw: Sometimes payment doesn't work

Hey all
sorry to report that I had the same problem again today with one customer. Two other orders came in fine. Firefox again.
Is there any way I can look into a protocol or run a debug mode to see what is going on?
This is slightly unnerving...
Thanks
Rolf

 
10.07.2015 23:33
#9
Dingens
Joomshopping forum user no avatar
Name: Rolf Wagels
28.03.2012
Posts: 144
Quote
Aw: Sometimes payment doesn't work

Just wanted to post the solution to this problem:
I had the wrong URL in the configuration.php.
I recently added a ssl certificate, the correct URL is
https://www.bodhran.info.de
but in the configuration.php it was still the old
http://www.bodhran.info.de

Glad this is sorted, thanks to webdesigner for the great support.
Rolf

 
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