Nor order email sent

27.01.2016 20:26
#1
SHEATON
Joomshopping forum user no avatar
Name: Steven
20.06.2013
Posts: 8
Quote
No order email sent

No Order Email sent to Customer or Admin

When purchaser places an order, neither admin or purchaser receives an email. The only notification either receives is the Paypal email.

I have setup email in Joomla (Contact Form works) and setup email in Joomshopping Configuration.

If I update order stats to Shipped, and tick Notify User, they do receive an email.

I have selected PDF Invoice to the Customer & PDF Invoice to the Admin. I have checked my Spam folder.

I have previewed the PDF Invoice in Shop Info, and this is correctly created.

I cannot see an option to Send email to Admin, or Send email to Customer.

I looked in components\com_jshopping\controllers\checkout.php (version 4.11.1 18.12.2014) and cannot see the line $checkout->sendOrderEmail($order->order_id);


Can you help please?


Joomla: 3.4.8
JoomShopping: 4.11.5
PHP: 5.3.28
MySQL: 5.5.43
Website Url: www.blocksignalling.co.uk

Letzte Ă„nderung: 27.01.2016 20:28
 
28.01.2016 07:43
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16487
Quote
Aw: Nor order email sent

orders status in
admin / joomshopping / orders


paid/pending?

screenshot?


Letzte Ă„nderung: 28.01.2016 07:44
 
28.01.2016 15:20
#3
SHEATON
Joomshopping forum user no avatar
Name: Steven
20.06.2013
Posts: 8
Quote
Aw: Nor order email sent

Order show as Paid.

Then I change to Shipped, and notify customer.

They then get basic confirmation email.

I only accept Paypal.

Screenshot of Paypal config:

http://blocksignalling.co.uk/pics/2016-01-28_141815.jpg

Screenshot of the order page:

http://blocksignalling.co.uk/pics/2016-01-28_142039.jpg

 
03.02.2016 15:07
#4
SHEATON
Joomshopping forum user no avatar
Name: Steven
20.06.2013
Posts: 8
Quote
Aw: Nor order email sent

Bump to see if there are any further ideas on this?

Thanks.

 
03.02.2016 20:09
#5
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16487
Quote
Aw: Nor order email sent

Try use payment (Cash on delivery)
email send?

Error after update joomhopping or your changes?

 
04.02.2016 20:03
#6
SHEATON
Joomshopping forum user no avatar
Name: Steven
20.06.2013
Posts: 8
Quote
Aw: Nor order email sent

When I enabled Cash on Delivery (ticked Published), then made a trial purchase, COD was selected by default (there was no Paypal option shown).

After the page confirming the address, and allowing the purchaser to add a note in the box, the next page was just blank (all white). The url of that page was ....index.php/shop/checkout/step5save

 
04.02.2016 20:13
#7
SHEATON
Joomshopping forum user no avatar
Name: Steven
20.06.2013
Posts: 8
Quote
Aw: Nor order email sent

It may be remnants of a previous install causing problems.

Do you have a link to instructions to perform a clean install?

 
04.02.2016 21:39
#8
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16487
Quote
Aw: Nor order email sent

joomla configuration
error reporting maximim

 
05.02.2016 00:08
#9
SHEATON
Joomshopping forum user no avatar
Name: Steven
20.06.2013
Posts: 8
Quote
Aw: Nor order email sent

Joomla>Global Configuration>Server Tab>Error Reporting>Maximum


Error shown is:

Fatal error: Allowed memory size of 25165824 bytes exhausted (tried to allocate 7864320 bytes) in /home/sites/blocksignalling.co.uk/public_html/components/com_jshopping/lib/tcpdf/unicode_data.php on line 16462

Tried adding:

ini_set('memory_limit','64M'); just below the <?php at top of page in /index.php and adminsitrator/index.php.

But no I just see a blank screen (there is no error shown now).

 
05.02.2016 00:18
#10
SHEATON
Joomshopping forum user no avatar
Name: Steven
20.06.2013
Posts: 8
Quote
Aw: Nor order email sent

My mistake, the change in index.php in the root had not taken effect as permissions for the file were 444.

Changed them for 644 and added

ini_set('memory_limit','128M'); just below the <?php at top of page in /index.php and administrator/index.php.

Change back to 444.

SUCCESS !!

Emails now coming through.

 
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