Has a customer started the download?

09.01.2013 06:19
#1
agrupe
Joomshopping forum user no avatar
Name: Grupe
30.10.2012
Posts: 90
Quote
Has a customer started the download?

Hi,

I am facing the problem that customers are buying downloads and cancel their order after they have payed.
So I have to give their money back as they claim that they have not started a download.

Is there a place where I can find the download-counter for this orders and a time stamp?

If it's not in the backend, I need to know the DB-table to have a look.

Thanks

Andreas

 
09.01.2013 08:05
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: Has a customer started the download?

table jos_jshopping_orders
field file_stat_downloads

 
09.01.2013 15:07
#3
agrupe
Joomshopping forum user no avatar
Name: Grupe
30.10.2012
Posts: 90
Quote
Aw: Has a customer started the download?

Thanks a lot.

Would be nice to have the information (and the chance to reset the amounts of downloads) in the backend for your next release

Andreas

 
09.01.2013 15:59
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: Has a customer started the download?

ok.

 
16.02.2013 18:30
#5
agrupe
Joomshopping forum user no avatar
Name: Grupe
30.10.2012
Posts: 90
Quote
Aw: Has a customer started the download?

Thanks for adding this info into the shop backend!

What is the little link for - I can just see "Klar" in the right hand corner of the "Number of downloaded" window

Have a good weekend

Andreas

 
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