Order canceled. why?

29.01.2013 10:38
#1
fabius
Joomshopping forum user no avatar
Name: fabio
06.03.2012
Posts: 18
Quote
Order deleted. why?

hello, I have installed on my store joomshopping six months ago but since January 2013 I had problems with orders. Two customers have purchased with paypal and after payment confirmed the order is deleted. I do not understand why. The administrator has not cancelled the order. is automatically canceled. how can it be? Can you help me please.
Order deleted. why?


Joomla: 2.5.8
JoomShopping: 3.7.2
Website Url: https://www.casalinghivenditaonline.it/

Letzte Ă„nderung: 29.01.2013 10:42
 
29.01.2013 11:49
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16504
Quote
Aw: Order canceled. why?

Through Paypal you can get money back

 
29.01.2013 12:25
#3
fabius
Joomshopping forum user no avatar
Name: fabio
06.03.2012
Posts: 18
Quote
Aw: Order canceled. why?

Sure, I know. the problem is that the customer placing the order, pay with PayPal, after your order is canceled. But no one has deleted. maybe there is something to be configured. aspect reply thanks.

 
29.01.2013 12:34
#4
fabius
Joomshopping forum user no avatar
Name: fabio
06.03.2012
Posts: 18
Quote
Aw: Order canceled. why?

administrator has not canceled order. the customer has not canceled order. I do not know why it deletes.

 
29.01.2013 16:52
#5
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16504
Quote
Aw: Order canceled. why?

See components\com_jshopping\logs

+
configuration \ general

Save info to Logfile: Y
Save info Payment to Logfile: Y

 
29.01.2013 17:26
#6
fabius
Joomshopping forum user no avatar
Name: fabio
06.03.2012
Posts: 18
Quote
Aw: Order canceled. why?

Ok I did what you said. Today I have made many purchases to understand. But I did not see the notification "deleted". has happened only twice, two customers since January, thanks for your support.

 
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