Order status email to clients

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08.05.2013 11:48
#1
ToomuchRoma
Joomshopping forum user no avatar
Name: Steve Rothman
23.02.2013
Posts: 23
Quote
Order status email to clients

Dear Joomshopping,

We are having problems fixing the Order Status email that automatically gets sent out to clients when we update the status. The current email sent to customers is attached, and has an error in the subject line, and does not look as professional as it could be (it has poor spacing). And it would be so simple to fix. Just a few spaces between the lines, removal of the words: Italy, Telefono, Fax, and correction of the error in the subject, etc.

We have tried to fix this, and we are not succeeding. The PHP language is not easy for me or the web designers.


We want the email to read:

Oggetto: Lo stato del tuo order n 0000060 è cambiato

Salve Steve,

Lo stato del tuo ordine n. 0000060 è cambiato.

Nuovo stato – Cancellato (o altre cose)

Per avere piu maggiori informazioni sul tuo ordine, clicca qui :

http :3333333333333333333333

Grazie ancora per l'ordine,

(store logo)

Can someone help us to fix these?

I've attached a view of what the email looks like now, and the PHP file that needs to be fixed (we think this is the one, but there seems to be several).

/www.toomuch.it/components/com_jshopping/templates/default/checkout/statusorder.php

Thanks in advance for your help.

Steve Rothman
Too much,
Roma
Order status email to clients


Joomla: 2.5
JoomShopping: 3.13.2
 
08.05.2013 11:50
#2
ToomuchRoma
Joomshopping forum user no avatar
Name: Steve Rothman
23.02.2013
Posts: 23
Quote
Aw: Order status email to clients

PHP file will not upload. Code looks like this:

--------------------------------------------

<?php print _JSHOP_HI?> <?php print $this->order->f_name;?> <?php print $this->order->l_name;?>,

<?php printf(_JSHOP_YOUR_ORDER_STATUS_CHANGE, $this->order->order_number);?>



<?php print _JSHOP_NEW_STATUS_IS?>: <?php print $this->order_status?>

<?php if ($this->order_detail){?>

<?php print _JSHOP_ORDER_DETAILS?>: <?php print $this->order_detail?>

<?php }?>

<img src="/images/Logoandtag.jpg" alt="LOGO" /> <?php print $this->vendorinfo->company_name?>

<?php print $this->vendorinfo->adress?>

<?php print $this->vendorinfo->zip?> <?php print $this->vendorinfo->city?>

<?php print $this->vendorinfo->country?>

<?php print _JSHOP_CONTACT_PHONE?>: <?php print $this->vendorinfo->phone?>

<?php print _JSHOP_CONTACT_FAX?>: <?php print $this->vendorinfo->fax?>


Letzte Änderung: 08.05.2013 11:51
 
08.05.2013 16:46
#3
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16507
Quote
Aw: Order status email to clients

Change language file
http://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/7/2655.html?lang=en

 
08.05.2013 19:01
#4
ToomuchRoma
Joomshopping forum user no avatar
Name: Steve Rothman
23.02.2013
Posts: 23
Quote
Aw: Order status email to clients

We did change the language file. But this only changed the incorrect punctuation/spelling in the Body of the Text, but not in OBJECT (SUBJECT) of the message. This is a basic problem in the Italian language, valid for all users, just not us.

Also, we tried adding php code to add the store logo at the end of the email, and it does not work.

And, we can not get the spacing correct.

Can someone help us fix this simple email?

Thanks in advance for your assistance.

 
08.05.2013 19:07
#5
ToomuchRoma
Joomshopping forum user no avatar
Name: Steve Rothman
23.02.2013
Posts: 23
Quote
Aw: Order status email to clients

My web designers even found other forums talking about the problem:

http://forum.joomla.it/index.php/topic,30852.msg227383.html

but it doesn't seem to be resolved.

Please help us make these important communications to our clients look professional.

Thank you

 
09.05.2013 07:45
#6
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16507
Quote
Aw: Order status email to clients

language file row

define('_JSHOP_ORDER_STATUS_CHANGE_SUBJECT','Lo stato dell\'ordine n. %s &egrave; cambiato');

&egrave; - change to è

templates

components\com_jshopping\templates\default\order\statusorder.php - email order status
administrator\components\com_jshopping\views\orders\tmpl\statusorder.php - email order status


Letzte Änderung: 09.05.2013 07:46
 
09.05.2013 14:35
#7
ToomuchRoma
Joomshopping forum user no avatar
Name: Steve Rothman
23.02.2013
Posts: 23
Quote
Aw: Order status email to clients

Thank you very much for your help. The errors are now fixed.

One final question on this subject.

We would like to insert the store logo at the end of this email. The logo is in the \images directory. It is called logoandtag.jpg.

Can you indicate to me the code in PHP so that this logo will be inserted in the email at the bottom. I've searched the web this morning about 1 hour and tried about 8 different combinations, but none of them work.

You help would be much appreciated. ;-)

 
09.05.2013 19:38
#8
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16507
Quote
Aw: Order status email to clients

A little difficult.
Email format text.

Need change email format to HTML

components\com_jshopping\models\checkout.php

function changeStatusOrder
...

change
JUtility::sendMail($mailfrom, $fromname, $order->email, $subject, $message);
to
JUtility::sendMail($mailfrom, $fromname, $order->email, $subject, $message,1);

+ change template to HTML


administrator\components\com_jshopping\controllers\orders.php

function _updateStatus(
...
change
JUtility::sendMail($mailfrom, $fromname, $order->email, $subject, $message, 0);

to

JUtility::sendMail($mailfrom, $fromname, $order->email, $subject, $message, 1);

+ change template to HTML

 
01.08.2014 19:37
#9
andy@gravitatecreative.com
Joomshopping forum user no avatar
Name: Andrew
30.06.2014
Posts: 15
Quote
Aw: Order status email to clients

I would like to remove the the product image from the Joomshopping confirmation email.. Do you know the file path and piece of code that I can remove to get rid of this image from the email only.

Please see the attached image. I would like to remove this image from this email, but keep I want it to remain on the product page.

Thank you!
Aw: Order status email to clients

 
01.08.2014 22:31
#10
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16507
Quote
Aw: Order status email to clients

http://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/7/3567.html

 
04.08.2014 19:29
#11
andy@gravitatecreative.com
Joomshopping forum user no avatar
Name: Andrew
30.06.2014
Posts: 15
Quote
Aw: Order status email to clients

Awesome! Fixed! Thank you

 
05.08.2014 21:56
#12
andy@gravitatecreative.com
Joomshopping forum user no avatar
Name: Andrew
30.06.2014
Posts: 15
Quote
Aw: Order status email to clients

Customers are receiving emails even when an order fails... Is there an option for email confirmation only when a payment is successful?

 
05.08.2014 22:44
#13
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16507
Quote
Aw: Order status email to clients

No.

 
04.09.2014 22:26
#14
andy@gravitatecreative.com
Joomshopping forum user no avatar
Name: Andrew
30.06.2014
Posts: 15
Quote
Aw: Order status email to clients

I cannot find where to change the confirmation email subject line. I changed it in the past but I don't see where I did it. Do you have the file path to change the subject line? I tried en-GB.php file but could not find anything to do with the subject line.

Any help would be appreciated!

 
05.09.2014 07:37
#15
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16507
Quote
Aw: Order status email to clients

http://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/7/3567.html

 
08.09.2014 11:29
#16
nmaha
Joomshopping forum user no avatar
Name: Maha
07.07.2014
Posts: 42
Quote
Aw: Order status email to clients

I'm using joomla 2.5 and joomshopping 3.18. How to change subject of email to own words.

Change to (Welcome user your order no:[] has been sucessfully placed).

Please help me.
Aw: Order status email to clients

 
08.09.2014 12:19
#17
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16507
Quote
Aw: Order status email to clients

Change lang file
http://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/7/2655.html?lang=en

 
07.05.2015 13:51
#18
Rendy77
Joomshopping forum user no avatar
Name: Rendes
05.08.2014
Posts: 1
Quote
Aw: Order status email to clients

How could the same be sent to the e-mail status updates than after the time of purchase will send the user?


Joomla: 3.4.1
JoomShopping: 4.3.0.1
 
23.11.2015 18:14
#19
GESign
Joomshopping forum user no avatar
Name: Andreas Koll.
03.07.2013
Posts: 11
Quote
Aw: Order status email to clients

webdesigner - 09.05.2013 19:38
A little difficult.
Email format text.

Need change email format to HTML

components\com_jshopping\models\checkout.php

function changeStatusOrder
...

change
JUtility::sendMail($mailfrom, $fromname, $order->email, $subject, $message);
to
JUtility::sendMail($mailfrom, $fromname, $order->email, $subject, $message,1);

+ change template to HTML


administrator\components\com_jshopping\controllers\orders.php

function _updateStatus(
...
change
JUtility::sendMail($mailfrom, $fromname, $order->email, $subject, $message, 0);

to

JUtility::sendMail($mailfrom, $fromname, $order->email, $subject, $message, 1);

+ change template to HTML


This is not working anymore. There are no this kind of lines in files. How we can change the order status e-mail to html format now?

 
26.11.2015 18:46
#20
GESign
Joomshopping forum user no avatar
Name: Andreas Koll.
03.07.2013
Posts: 11
Quote
Aw: Order status email to clients

Is this solvable problem? I remember for own order ststus e-mail templates but I can not find this kind of plugin. Is there one like for orde e-mail template?

 
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