email undelivered

15.06.2015 11:27
#1
puntoit
Joomshopping forum user no avatar
Name: MICHELA
20.03.2014
Posts: 73
Quote
email undelivered

Hi I am receiving many "undelivered emails" instead of "orders confirmations" to clients with gmail.com, hotmail.com (etc) recipients.
But when I try to write them a message directly from the same work email it gets through.
Why?
Some of them when contacted tell me they never did any order and didn't even know about my website others confirm they made an order but never received any confirmation email.
Please see attachments
Thanks!
email undelivered
Schermata_2015_06_10_alle_20.01.28.png

 
15.06.2015 15:27
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16485
Quote
Aw: email undelivered

Problem in your server configuration
or
Joomla / configuration / mail

 
03.07.2015 10:02
#3
puntoit
Joomshopping forum user no avatar
Name: MICHELA
20.03.2014
Posts: 73
Quote
Aw: email undelivered

can't find any problem and mails continue to get back....
We already checked ip black lists but no
Could you please solve this?
Aw: email undelivered
Schermata_2015_06_10_alle_20.01.12.png


Letzte Ă„nderung: 03.07.2015 10:04
 
03.07.2015 16:41
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16485
Quote
Aw: email undelivered

Email not exist.

 
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