Saferpay SIXX has massiv problems since 20.06.2016

21.06.2016 16:35
#1
le5
Joomshopping forum user no avatar
Name: le5 GmbH
17.03.2012
Posts: 23
Quote
Saferpay SIXX has massiv problems since 20.06.2016

We noticed that Saferpay SIXX (Switzerland) has massiv problems with their gateways (500 error).

Now we have very strange situations, that some creditcard payments are avaible on Saferpay, but the jumpback to joomshopping not allways works.

So we dont see all orders in joomshopping, which are on Saferpay avaible.
How can I make invisible orders (I see them in the order table) again accessable through the backend?
Which fields must be updated? Is this product_stock_removed?

Thanks for any help

The Problem exists since 20.06.2016 and is still going on (21.06.2016). And of course SIXX has no message published on their website...

 
21.06.2016 17:24
#2
le5
Joomshopping forum user no avatar
Name: le5 GmbH
17.03.2012
Posts: 23
Quote
Aw: Saferpay SIXX has massiv problems since 20.06.2016

p.s.
Since I got the Order Number on Saferpay, I exactly now which orders they are on joomshopping.
Just they are not visible in the backend, but avaible in the order table.

thx pawel

 
21.06.2016 20:17
#3
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: Saferpay SIXX has massiv problems since 20.06.2016

admin / orders /
filter

not finished: show.

send me log
payment.log
paymentdata.log

 
22.06.2016 09:52
#4
le5
Joomshopping forum user no avatar
Name: le5 GmbH
17.03.2012
Posts: 23
Quote
Aw: Saferpay SIXX has massiv problems since 20.06.2016

Thanks

That did it :)

 
22.06.2016 11:29
#5
le5
Joomshopping forum user no avatar
Name: le5 GmbH
17.03.2012
Posts: 23
Quote
Aw: Saferpay SIXX has massiv problems since 20.06.2016

paymentdata.log had entries like this

2016-06-21 16:35:48 Order number: 00001913. Error get payment url. file_get_contents(https://www.saferpay.com/hosting/CreatePayInit.asp): failed to open stream: HTTP request failed! HTTP/1.1 500 Internal Server Error

2016-06-21 20:00:21 Order number: 00001914. Error get payment url. file_get_contents(https://www.saferpay.com/hosting/CreatePayInit.asp): failed to open stream: HTTP request failed! HTTP/1.1 500 Internal Server Error

2016-06-21 20:01:30 Order number: 00001915. Error get payment url. file_get_contents(https://www.saferpay.com/hosting/CreatePayInit.asp): failed to open stream: HTTP request failed! HTTP/1.1 500 Internal Server Error

2016-06-21 20:02:52 Order number: 00001916. Error get payment url. file_get_contents(https://www.saferpay.com/hosting/CreatePayInit.asp): failed to open stream: HTTP request failed! HTTP/1.1 500 Internal Server Error

2016-06-21 20:09:34 Order number: 00001917. Error get payment url. file_get_contents(https://www.saferpay.com/hosting/CreatePayInit.asp): failed to open stream: HTTP request failed! HTTP/1.1 500 Internal Server Error

2016-06-21 20:12:05 Order number: 00001918. Error get payment url. file_get_contents(https://www.saferpay.com/hosting/CreatePayInit.asp): failed to open stream: HTTP request failed! HTTP/1.1 500 Internal Server Error


and in payment.log I found one entry like this
2016-06-21 13:18:09 file_get_contents(https://www.saferpay.com/hosting/VerifyPayConfirm.asp): failed to open stream: HTTP request failed! HTTP/1.1 500 Internal Server Error
. Order number 132


 
22.06.2016 16:08
#6
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: Saferpay SIXX has massiv problems since 20.06.2016

Please send Error message to support Saferpay.

 
25.06.2016 20:59
#7
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: Saferpay SIXX has massiv problems since 20.06.2016

url?
admin login?
ftp?
test account Saferpay?
(privat)

 
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