Reimbursement management with paypal

09.12.2017 15:30
#1
mscgroup
Joomshopping forum user no avatar
Name: Enza
29.05.2017
Posts: 31
Quote
Reimbursement management with paypal

Good evening, I would like to know how I can prevent the change of status of an order to change the availability of a product, of course when the order is made must continue to download the availability, but if the order is canceled or refunded, it must not modify the availability.
This is because the product can be reimbursed before it comes into storage and not knowing the conditions I would not want it back for sale.

 
09.12.2017 16:06
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25853
Quote
Aw: Reimbursement management with paypal

Options/ payments / paypal
config:

Order Status for successful transactions
Order Status for Pending Payments
Order Status for failed transactions

 
11.12.2017 12:58
#3
mscgroup
Joomshopping forum user no avatar
Name: Enza
29.05.2017
Posts: 31
Quote
Aw: Reimbursement management with paypal

Good morning, these configurations are for when the customer makes the order, a happened that after 15 days, a jerk has opened a dispute with Paypal, Paypal has suspended payment and the order, in my panel, and the order status has become repaid, and the product is back on sale this caused a sale without a product available, To prevent it happening like I have to set the parameters.

I have:

Order Status for successful transactions: (O)
Order Status for Pending Payments : (P)
Order Status for failed transactions: (X)


I look forward to and thanks for the availability

 
11.12.2017 14:14
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25853
Quote
Aw: Reimbursement management with paypal

Error?

After (opened a dispute ) the status does not change?


Letzte Änderung: 11.12.2017 14:15
 
11.12.2017 14:44
#5
mscgroup
Joomshopping forum user no avatar
Name: Enza
29.05.2017
Posts: 31
Quote
Aw: Reimbursement management with paypal

It changed, and I would not like to do it because putting the product on sale again if I do not keep it, it happens to me to create problems, as it happened. I had to make a refund of the money and cancel an order

 
12.12.2017 08:16
#6
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25853
Quote
Aw: Reimbursement management with paypal

Change status to open
Order Status for failed transactions: Open

 


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