19.03.2012 21:34
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pothound
Name: daniela
15.10.2011
Posts: 27
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Order Is not Created/Paid
Hi Support
First of all thanks for all your hard work! The shop is wonderful but now as I finally had a first order it does not work anymore.
My test order went through but then it stopped working.
This is what my customer said:
I had attempted to order the large grenadite circle using Paypal on February 9, 2012. On March 10, the payment was returned as it have not been accepted for 30 days. I was trying to reorder but now the site is telling me that my maximum order quantity in my cart is 0.
The log is empty.
Questions
1. What is wrong? See attachment for config/set-up.
2. Paypal continue as a guest
It seems that a shopper now has to sign up for an account with a username/password?
3. Shopper Logout
I now get an error when login out as a shopper
onlineshopping/index.php/checkout/step5.html
see print screen
thanks so much for your help!
Daniela
Joomla: Joomla! 1.7.0 Stable JoomShopping: 3.2.7 PHP: 5.3.8 MySQL: 5.1.56 Website Url: http://lisasgrenada.com/onlineshopping
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19.03.2012 22:40
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Kale
Name: Kale
02.12.2011
Posts: 136
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Aw: Order Is not Created/Paid
Hi,
first you should upgrade your Joomla to Version 2.5.3 because of critical security issues. Do the same with your JShopping component (3.5.1). Then try again. Maybe the problem is solved with the updates automatically.
Greetings SW
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20.03.2012 08:01
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25930
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Aw: Order Is not Created/Paid
Did you change code.
We had no such errors
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21.03.2012 23:44
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
No I did not change code :-(
If I up-grade is everything I added save? Sorry but I am worried to loose everything that is added.
Thanks for all your help!
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22.03.2012 07:58
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25930
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Aw: Order Is not Created/Paid
Paypal need update.
3. Shopper Logout
I now get an error when login out as a shopper
onlineshopping/index.php/checkout/step5.html
see print screen
I do not see the error.
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22.03.2012 17:44
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
How do I update paypal?
What do you mean you do not see that error?
Sorry but I am all new to this and a bit worried to break the system...
Thanks!
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22.03.2012 21:48
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25930
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Aw: Order Is not Created/Paid
1.Update JoomShopping: 3.2.7 to 3.5.1
or
update paypal (code)
2. I did a test
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23.03.2012 15:07
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
1. If I update JoomShopping what will happen to my design?
How can I update paypal code?
2. Did the test work?
sorry for being so ignorant but I am really worried to make it worse....
thanks!
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27.03.2012 02:14
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
Any news.... ? :-(
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27.03.2012 09:14
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Kale
Name: Kale
02.12.2011
Posts: 136
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Aw: Order Is not Created/Paid
The best way to check what your design will look like after updating, is to setup a local copy of your site on your computer.
To do that, do the following:
1. Install XAMPP (http://www.apachefriends.org/en/index.html)
2. Export your Database from your Webspace with phpmyadmin
3. Download via FTP all Files from your Webspace
4. Import Database with phpmyadmin on your local system
5. Save your files from FTP in folder htdocs
6. Change configuration.php that it matches the configuration of your local installation.
With this local system you can easily check every change before making the change on your live system.
Alternatively you can make a backup of your site with Akeeba Backup. Then make the changes on your live system and when something goes wrong, you can restore the site.
But the best way is always to have a development system on your local computer.
Greetings
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08.04.2012 23:54
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
Hi Everybody
I have not gotten any further :-(
As I am not a php programmer I have no clue about how to run XAMPP
What I did now was trying to up-date
1.Update JoomShopping: 3.2.7 to 3.5.1
Nothing happened, it still says I am runing 3.2.7
I went to the component and clicked on 'install & update'....
Really lost here... who can help?
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09.04.2012 08:00
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25930
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09.04.2012 22:49
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
Ok that helped a bit. Do I really have to upload 9 changes/zip files?
As I have never done this and I am really worried to do it wrong, I added a test site. And it has overwritten quite some things as it seems the module has a different name... ?
So far I have not been able to figure out how to make a back-up. Even with Akeeba Backup.... :-(
Thanks everybody for your help! I am quite new to updates...
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17.04.2012 21:25
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
Have done everything:
- updated JoomShopping to Version 3.6.0
- updated Joomla to 2.5
But there is still no order created in the back-end.
Look at my print screen, it says:
order # 22 has been charged
next order will be #23
but the order is not created in the admin area.
Please help.....
I enabled:
- Use SSL: Y
- Verify data after PayPal RETURN: N
then made an other booking.
Nothing, no order shows up......
Last change: 17.04.2012 21:55
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18.04.2012 15:53
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
Ok I think I am getting there but need help, please..... Anyone know the issue?
I can not upload a header/footer image to the site, it is not saving.
And if I click on the 'preview pdf' I am getting this error:
403: Forbidden
This error message is generated when the web server is trying to access a file that does not exist or has been configured incorrectly
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18.04.2012 18:19
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Kale
Name: Kale
02.12.2011
Posts: 136
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Aw: Order Is not Created/Paid
Looks like something is wrong with the folder permissions. Folders need chmod 755 and files need 644.
Greetings SW
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18.04.2012 19:53
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
Hi SW
thanks for all your help so far.
Getting there, but the orders have all status 'not finished'. What problem is that?
And the header image on the pdf is huge! How can I change that?
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18.04.2012 20:38
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Kale
Name: Kale
02.12.2011
Posts: 136
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Aw: Order Is not Created/Paid
The image size is in milimeters not in pixels.
Greetings SW
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18.04.2012 22:01
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pothound
Name: daniela
15.10.2011
Posts: 27
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Aw: Order Is not Created/Paid
Hi SW
Ooops, reading helps. Thanks a mill!
Now my only problems left are:
- orders are created as 'not finished'
- no emails are sent to customer and admin and shop owner.... arghhhh
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19.04.2012 01:11
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Kale
Name: Kale
02.12.2011
Posts: 136
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Aw: Order Is not Created/Paid
So, nachdem ich jetzt erst gemerkt habe, dass wir uns auch auf deutsch unterhalten können... :D
Ich hatte das Problem auch anfangs. Eine Lösung habe ich dafür nicht parat, aber seitdem ich ein PayPal Geschäftskonto nutze und mein Shop tatsächlich ein eigenes SSL-Zertifikat hat, funktioniert alles.
Da ich beides gleichzeitig umgesetzt habe, kann ich dir nicht sagen welches von beiden nun zum Erfolg geführt hat. Vielleicht auch beides.
Gruß SW
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