Orders Are Being Automatically CAncelled

13.06.2012 00:31
#1
toad78
Joomshopping forum user no avatar
Name: Heather
12.06.2012
Posts: 1
Quote
Orders Are Being Automatically CAncelled

Please excuse me if this is not the right forum area. Considering that I cannot understand some of the language on the forum topics, I'm afraid I have no choice but to post something somewhere.

We're using JoomShopping 3.6.0. There are users who are experiencing cancelled orders when checking out. The component has been working for quite awhile until now.

What may be the cause?


Joomla: 2.5.4
JoomShopping: 3.6.0
PHP: 5+
MySQL: 5+
Website Url: http://www.foxhills.com/
 
13.06.2012 07:51
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: Orders Are Being Automatically CAncelled

payment system?

 
04.07.2012 10:55
#3
Beecee
Joomshopping forum user no avatar
Name: barbara
09.08.2011
Posts: 12
Quote
Aw: Orders Are Being Automatically Cancelled using Paypal payment

Hi

My clients have experianced two orders in a row being placed through their website recently which have been automatically cancelled (approximatly one order a week)

This is the paypal configuration settings for this website which have not been changed since launching the website late last last year and has worked successfully until now.

Testmode No
PayPal payment email: paypal email address
Order Status for successful transactions (paid)
Order Status for Pending Payments (pending)
Order Status for failed transactions (cancelled)
Verify data after PayPal RETURN No
Use SSL No

Any ideas as to what the problem is?

Thanks for any help given.


Joomla: 2.5.6
JoomShopping: 3.7.2
PHP: 5.3.13
MySQL: 5.1.63
Website Url: http://www.thevintagegiftco.com/
 
04.07.2012 11:05
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: Orders Are Being Automatically CAncelled

The client canceled the payment (Paypal)

 
04.07.2012 13:03
#5
Beecee
Joomshopping forum user no avatar
Name: barbara
09.08.2011
Posts: 12
Quote
Aw: Orders Are Being Automatically CAncelled

From what I understand from my clients, these customers did not cancel the order, they both still wanted the items bought, it just seems to be happening automatically without anyone doing anything?

What could be happening, thanks

 
04.07.2012 19:05
#6
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: Orders Are Being Automatically CAncelled

See log (if it was activated)

components\com_jshopping\log

 
04.07.2012 19:31
#7
Beecee
Joomshopping forum user no avatar
Name: barbara
09.08.2011
Posts: 12
Quote
Aw: Orders Are Being Automatically CAncelled

There are two log files

error.log (which is blank) and
payment.log

Payment.log contains 2 lines below relating to events that occurred back in Jan/Feb 2012
The 2 recent problems occurred during June 2012 the last 2 order numbers 0023 and 0024 cancelled automatically.

2012-01-29 20:58:22 Error mc_gross. Order ID 18
2012-02-03 12:29:47 #004 - Error payment method id. Order id 0

I appreciate your time is taken up to help resolve, thank you.

I hope this information is helpful to you in an effort to resolve?

kind regards

 
04.07.2012 19:34
#8
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: Orders Are Being Automatically CAncelled

paymentdata.log?

 
04.07.2012 20:55
#9
Beecee
Joomshopping forum user no avatar
Name: barbara
09.08.2011
Posts: 12
Quote
Aw: Orders Are Being Automatically CAncelled

This was turned off after testing in october 2011

some of the last data from that file which is from the testing sandbox paypal account.


2011-10-21 14:01:51 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
mc_gross=0.01
protection_eligibility=Ineligible
payer_id=77KZ66JDYVBTS
tax=0.00
payment_date=06:01:47 Oct 21, 2011 PDT
payment_status=Completed
charset=windows-1252
first_name=Test
mc_fee=0.01
notify_version=3.4
custom=
payer_status=unverified
business=sell1_1317899506_biz@stylehawks.co.uk
quantity=1
verify_sign=A4zoDfLYzfYftTsg-rVsSET-bllIAqPsFI1HGo0qJ3Y7CNQ2VswaMCbW
payer_email=buyer3_1317899371_per@stylehawks.co.uk
txn_id=4KG69958U87345841
payment_type=instant
last_name=User
receiver_email=sell1_1317899506_biz@stylehawks.co.uk
payment_fee=
receiver_id=YJ9G8XPJNJ3V4
txn_type=web_accept
item_name=Order number 00000030
mc_currency=GBP
item_number=30
residence_country=GB
test_ipn=1
handling_amount=0.00
transaction_subject=Order number 00000030
payment_gross=
shipping=0.00
ipn_track_id=jpUcQE5TIKKL.wypa2aP6w

2011-10-21 14:01:51 HTTP/1.0 302 Found

Location: https://www.sandbox.paypal.com

Server: BigIP

Connection: close

Content-Length: 0




2011-10-21 14:01:59 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal
mc_gross=0.01
protection_eligibility=Ineligible
payer_id=77KZ66JDYVBTS
tax=0.00
payment_date=06:01:47 Oct 21, 2011 PDT
payment_status=Completed
charset=windows-1252
first_name=Test
mc_fee=0.01
notify_version=3.4
custom=
payer_status=unverified
business=sell1_1317899506_biz@stylehawks.co.uk
quantity=1
payer_email=buyer3_1317899371_per@stylehawks.co.uk
verify_sign=Af4MUWYG5NpSlyAkdNr.xDZwPcaTAKHiaI4zLvoPbKt8e3PddBuiiN9-
txn_id=4KG69958U87345841
payment_type=instant
last_name=User
receiver_email=sell1_1317899506_biz@stylehawks.co.uk
payment_fee=
receiver_id=YJ9G8XPJNJ3V4
txn_type=web_accept
item_name=Order number 00000030
mc_currency=GBP
item_number=30
residence_country=GB
test_ipn=1
handling_amount=0.00
transaction_subject=Order number 00000030
payment_gross=
shipping=0.00
merchant_return_link=click here
form_charset=UTF-8

Would you recommended it be turned on for a short while to test what is going on for a live site?

Kind regards

 
04.07.2012 20:59
#10
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: Orders Are Being Automatically CAncelled

Try.

 
05.07.2012 13:31
#11
Beecee
Joomshopping forum user no avatar
Name: barbara
09.08.2011
Posts: 12
Quote
Aw: Orders Are Being Automatically CAncelled

Will do, see what shows in log,

many thanks for your help in the meantime

 
04.09.2012 11:51
#12
Beecee
Joomshopping forum user no avatar
Name: barbara
09.08.2011
Posts: 12
Quote
Aw: Orders Are Being Automatically CAncelled

Hello

I had waited until there was another order which automatically cancelled which seems to be happening again, after doing two test orders and getting two sales with correct order status's we suddenly got an automaticlly cancelled order again (not sure what happened with order 00000029?) anyway order number 00000030 status cancelled and email sent to customer saying order was cancelled when customer did not cancel "the Status of your Order No. 00000030 has been changed
New Status is: Cancelled"
order now corrected manually in backed to paid/completed)

I have not updated anything on the website since we started to experience this problem as I wanted to know if this was an issue with the updated JoomShopping: 3.7.2 or something else?

Here attached is the paymentdata.log (I have only changed customer email addresses for privacy) file for the last two test sales 00000025 and 00000026, two customer sales 00000027 and 00000028 which went through ok and the last one 00000030 which automatically cancelled, I very much appreciate any help towards resolving this issue.

Not sure if file uploaded, please see details oflog file here...

2012-07-09 09:08:47 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
transaction_subject=35
payment_date=01:08:44 Jul 09, 2012 PDT
txn_type=web_accept
last_name=tester1
residence_country=GB
item_name=Order number 00000025
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
verify_sign=AIkKNboJiyuxWLOHUlzTd3lpqCSxA4dcFUfgUFkHsT1fhyY1Bxw.QkEH
payer_status=verified
tax=0.00
payer_email=bella@yahoo.com
txn_id=1TH61389GV179925M
quantity=1
receiver_email=test1@thevintagegiftco.com
first_name=tester1
payer_id=JKATSZWPQA3YA
receiver_id=9XM2XMQAPRMHA
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=0.01
shipping=0.00
mc_gross=0.01
custom=35
charset=windows-1252
notify_version=3.4
ipn_track_id=6f38af9c68928

2012-07-09 09:10:09 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal
transaction_subject=35
txn_type=web_accept
payment_date=01:08:44 Jul 09, 2012 PDT
last_name=tester1
residence_country=GB
item_name=Order number 00000025
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
payer_status=verified
verify_sign=AQU0e5vuZCvSg-XJploSa.sGUDlpACjPYEYNoZbXkVrVgbodYmlF79xI
tax=0.00
payer_email=bella@yahoo.com
txn_id=1TH61389GV179925M
quantity=1
receiver_email=test1@thevintagegiftco.com
first_name=tester1
payer_id=JKATSZWPQA3YA
receiver_id=9XM2XMQAPRMHA
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=0.01
shipping=0.00
mc_gross=0.01
custom=35
charset=windows-1252
notify_version=3.4

2012-07-09 09:15:19 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
mc_gross=0.01
protection_eligibility=Ineligible
payer_id=ARBSSNTHPHAAW
tax=0.00
payment_date=01:15:16 Jul 09, 2012 PDT
payment_status=Completed
charset=windows-1252
first_name=tester1
mc_fee=0.01
notify_version=3.4
custom=36
payer_status=unverified
business=test1@thevintagegiftco.com
quantity=1
verify_sign=A21kmBLyRcQpDSjYvmswlm3ckjahAeerGHlxYvHOQdnuHrv63YiPX10e
payer_email=victor@yahoo.co.uk
txn_id=2KA584303D893390B
payment_type=instant
last_name=tester1
receiver_email=test1@thevintagegiftco.com
payment_fee=
receiver_id=9XM2XMQAPRMHA
txn_type=web_accept
item_name=Order number 00000026
mc_currency=GBP
item_number=
residence_country=GB
receipt_id=3456-5230-9429-1287
handling_amount=0.00
transaction_subject=36
payment_gross=
shipping=0.00
ipn_track_id=3cef6d9b52730

2012-09-01 19:22:26 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
transaction_subject=37
payment_date=11:22:21 Sep 01, 2012 PDT
txn_type=web_accept
last_name=Nich
residence_country=GB
item_name=Order number 00000027
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
verify_sign=AkTvX2BD.0CmGKLWls1OemAXvizVAfaUMPell7bdu.kMhH1I53SggM1z
payer_status=unverified
tax=0.00
payer_email=carol@nphs.wales.nhs.uk
txn_id=7FV20234LJ952332C
quantity=1
receiver_email=test1@thevintagegiftco.com
first_name=Carol
payer_id=27DSSDKE6DN5Y
receiver_id=9XM2XMQAPRMHA
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=1.05
shipping=0.00
mc_gross=24.95
custom=37
charset=windows-1252
notify_version=3.6
ipn_track_id=53cd7ab27f4c2

2012-09-01 19:23:05 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal
transaction_subject=37
txn_type=web_accept
payment_date=11:22:21 Sep 01, 2012 PDT
last_name=Nich
residence_country=GB
item_name=Order number 00000027
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
payer_status=unverified
verify_sign=A0asK6oiIZmtBFrRCq-Iiqf8lrk.AeE30pkXKunenZ-1Do0h.UKho4U6
txn_id=7FV20234LJ952332C
payer_email=carol@nphs.wales.nhs.uk
tax=0.00
first_name=Carol
receiver_email=test1@thevintagegiftco.com
quantity=1
payer_id=27DSSDKE6DN5Y
receiver_id=9XM2XMQAPRMHA
item_number=
payment_status=Completed
handling_amount=0.00
mc_fee=1.05
payment_fee=
shipping=0.00
mc_gross=24.95
custom=37
charset=windows-1252
notify_version=3.6

2012-09-01 20:24:45 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
transaction_subject=38
payment_date=12:24:39 Sep 01, 2012 PDT
txn_type=web_accept
last_name=Ed
residence_country=GB
item_name=Order number 00000028
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
verify_sign=AUkau1FwogE3kL3qo1vGTARqlijQA5RMqf2CbDynMMrp5vORv6Ru4Xhy
payer_status=unverified
tax=0.00
payer_email=kev@talktalk.net
txn_id=0KY797382F382323T
quantity=1
receiver_email=test0@thevintagegiftco.com
first_name=Kev
payer_id=RFBSUNEPG8X6G
receiver_id=9XM2XMQAPRMHA
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=1.01
shipping=0.00
mc_gross=23.95
custom=38
charset=windows-1252
notify_version=3.6
ipn_track_id=995de9238eec5

2012-09-01 20:24:50 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal

2012-09-04 09:06:45 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
mc_gross=23.95
protection_eligibility=Ineligible
payer_id=URQZAEU54WDVQ
tax=0.00
payment_date=01:06:41 Sep 04, 2012 PDT
payment_status=Completed
charset=windows-1252
first_name=Lorraine
mc_fee=1.01
notify_version=3.6
custom=40
payer_status=unverified
business=test1@thevintagegiftco.com
quantity=1
verify_sign=A25mTuT0UPmv9sv85MUgHRqwmOCbAnXgnlfmU4OQ2Nkr0QKSAubIVx9-
payer_email=lorraine@hotmail.co.uk
txn_id=2HB56865UK274625T
payment_type=instant
last_name=Alid
receiver_email=test1@thevintagegiftco.com
payment_fee=
receiver_id=9XM2XMQAPRMHA
txn_type=web_accept
item_name=Order number 00000030
mc_currency=GBP
item_number=
residence_country=GB
receipt_id=3034-4997-2669-1817
handling_amount=0.00
transaction_subject=40
payment_gross=
shipping=0.00
ipn_track_id=8e19114a84e7b

Many thanks.


Joomla: Joomla: 2.5.6
JoomShopping: JoomShopping: 3.7.2
PHP: PHP: 5.3.13
MySQL: MySQL: 5.1.63
Website Url: Website Url: http://www.thevintagegiftco.com/

Letzte Ă„nderung: 04.09.2012 11:53
 
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