Aw: Orders Are Being Automatically CAncelled
Hello
I had waited until there was another order which automatically cancelled which seems to be happening again, after doing two test orders and getting two sales with correct order status's we suddenly got an automaticlly cancelled order again (not sure what happened with order 00000029?) anyway order number 00000030 status cancelled and email sent to customer saying order was cancelled when customer did not cancel "the Status of your Order No. 00000030 has been changed
New Status is: Cancelled"
order now corrected manually in backed to paid/completed)
I have not updated anything on the website since we started to experience this problem as I wanted to know if this was an issue with the updated JoomShopping: 3.7.2 or something else?
Here attached is the paymentdata.log (I have only changed customer email addresses for privacy) file for the last two test sales 00000025 and 00000026, two customer sales 00000027 and 00000028 which went through ok and the last one 00000030 which automatically cancelled, I very much appreciate any help towards resolving this issue.
Not sure if file uploaded, please see details oflog file here...
2012-07-09 09:08:47 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
transaction_subject=35
payment_date=01:08:44 Jul 09, 2012 PDT
txn_type=web_accept
last_name=tester1
residence_country=GB
item_name=Order number 00000025
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
verify_sign=AIkKNboJiyuxWLOHUlzTd3lpqCSxA4dcFUfgUFkHsT1fhyY1Bxw.QkEH
payer_status=verified
tax=0.00
payer_email=bella@yahoo.com
txn_id=1TH61389GV179925M
quantity=1
receiver_email=test1@thevintagegiftco.com
first_name=tester1
payer_id=JKATSZWPQA3YA
receiver_id=9XM2XMQAPRMHA
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=0.01
shipping=0.00
mc_gross=0.01
custom=35
charset=windows-1252
notify_version=3.4
ipn_track_id=6f38af9c68928
2012-07-09 09:10:09 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal
transaction_subject=35
txn_type=web_accept
payment_date=01:08:44 Jul 09, 2012 PDT
last_name=tester1
residence_country=GB
item_name=Order number 00000025
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
payer_status=verified
verify_sign=AQU0e5vuZCvSg-XJploSa.sGUDlpACjPYEYNoZbXkVrVgbodYmlF79xI
tax=0.00
payer_email=bella@yahoo.com
txn_id=1TH61389GV179925M
quantity=1
receiver_email=test1@thevintagegiftco.com
first_name=tester1
payer_id=JKATSZWPQA3YA
receiver_id=9XM2XMQAPRMHA
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=0.01
shipping=0.00
mc_gross=0.01
custom=35
charset=windows-1252
notify_version=3.4
2012-07-09 09:15:19 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
mc_gross=0.01
protection_eligibility=Ineligible
payer_id=ARBSSNTHPHAAW
tax=0.00
payment_date=01:15:16 Jul 09, 2012 PDT
payment_status=Completed
charset=windows-1252
first_name=tester1
mc_fee=0.01
notify_version=3.4
custom=36
payer_status=unverified
business=test1@thevintagegiftco.com
quantity=1
verify_sign=A21kmBLyRcQpDSjYvmswlm3ckjahAeerGHlxYvHOQdnuHrv63YiPX10e
payer_email=victor@yahoo.co.uk
txn_id=2KA584303D893390B
payment_type=instant
last_name=tester1
receiver_email=test1@thevintagegiftco.com
payment_fee=
receiver_id=9XM2XMQAPRMHA
txn_type=web_accept
item_name=Order number 00000026
mc_currency=GBP
item_number=
residence_country=GB
receipt_id=3456-5230-9429-1287
handling_amount=0.00
transaction_subject=36
payment_gross=
shipping=0.00
ipn_track_id=3cef6d9b52730
2012-09-01 19:22:26 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
transaction_subject=37
payment_date=11:22:21 Sep 01, 2012 PDT
txn_type=web_accept
last_name=Nich
residence_country=GB
item_name=Order number 00000027
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
verify_sign=AkTvX2BD.0CmGKLWls1OemAXvizVAfaUMPell7bdu.kMhH1I53SggM1z
payer_status=unverified
tax=0.00
payer_email=carol@nphs.wales.nhs.uk
txn_id=7FV20234LJ952332C
quantity=1
receiver_email=test1@thevintagegiftco.com
first_name=Carol
payer_id=27DSSDKE6DN5Y
receiver_id=9XM2XMQAPRMHA
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=1.05
shipping=0.00
mc_gross=24.95
custom=37
charset=windows-1252
notify_version=3.6
ipn_track_id=53cd7ab27f4c2
2012-09-01 19:23:05 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal
transaction_subject=37
txn_type=web_accept
payment_date=11:22:21 Sep 01, 2012 PDT
last_name=Nich
residence_country=GB
item_name=Order number 00000027
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
payer_status=unverified
verify_sign=A0asK6oiIZmtBFrRCq-Iiqf8lrk.AeE30pkXKunenZ-1Do0h.UKho4U6
txn_id=7FV20234LJ952332C
payer_email=carol@nphs.wales.nhs.uk
tax=0.00
first_name=Carol
receiver_email=test1@thevintagegiftco.com
quantity=1
payer_id=27DSSDKE6DN5Y
receiver_id=9XM2XMQAPRMHA
item_number=
payment_status=Completed
handling_amount=0.00
mc_fee=1.05
payment_fee=
shipping=0.00
mc_gross=24.95
custom=37
charset=windows-1252
notify_version=3.6
2012-09-01 20:24:45 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
transaction_subject=38
payment_date=12:24:39 Sep 01, 2012 PDT
txn_type=web_accept
last_name=Ed
residence_country=GB
item_name=Order number 00000028
payment_gross=
mc_currency=GBP
business=test1@thevintagegiftco.com
payment_type=instant
protection_eligibility=Ineligible
verify_sign=AUkau1FwogE3kL3qo1vGTARqlijQA5RMqf2CbDynMMrp5vORv6Ru4Xhy
payer_status=unverified
tax=0.00
payer_email=kev@talktalk.net
txn_id=0KY797382F382323T
quantity=1
receiver_email=test0@thevintagegiftco.com
first_name=Kev
payer_id=RFBSUNEPG8X6G
receiver_id=9XM2XMQAPRMHA
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=1.01
shipping=0.00
mc_gross=23.95
custom=38
charset=windows-1252
notify_version=3.6
ipn_track_id=995de9238eec5
2012-09-01 20:24:50 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal
2012-09-04 09:06:45 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
mc_gross=23.95
protection_eligibility=Ineligible
payer_id=URQZAEU54WDVQ
tax=0.00
payment_date=01:06:41 Sep 04, 2012 PDT
payment_status=Completed
charset=windows-1252
first_name=Lorraine
mc_fee=1.01
notify_version=3.6
custom=40
payer_status=unverified
business=test1@thevintagegiftco.com
quantity=1
verify_sign=A25mTuT0UPmv9sv85MUgHRqwmOCbAnXgnlfmU4OQ2Nkr0QKSAubIVx9-
payer_email=lorraine@hotmail.co.uk
txn_id=2HB56865UK274625T
payment_type=instant
last_name=Alid
receiver_email=test1@thevintagegiftco.com
payment_fee=
receiver_id=9XM2XMQAPRMHA
txn_type=web_accept
item_name=Order number 00000030
mc_currency=GBP
item_number=
residence_country=GB
receipt_id=3034-4997-2669-1817
handling_amount=0.00
transaction_subject=40
payment_gross=
shipping=0.00
ipn_track_id=8e19114a84e7b
Many thanks.
Joomla: Joomla: 2.5.6
JoomShopping: JoomShopping: 3.7.2
PHP: PHP: 5.3.13
MySQL: MySQL: 5.1.63
Website Url: Website Url: http://www.thevintagegiftco.com/
Last change: 04.09.2012 11:53