Please help!? Paypal Orders 'Not Finished'

01.09.2012 10:19
#1
brutalpancho
Joomshopping forum user no avatar
Name: shakir
23.08.2012
Posts: 10
Quote
Please help!? Paypal Orders 'Not Finished'

Greetings all!
I have the same problem a lot of people seem to be having with Paypal orders locked at 'not finished' after
returning to the site from paypal.

I have been looking everywhere on the forum but can't find a way to fix this problem.

I updated JoomShopping-update-3.9.0-3.10.0 but this made no difference.

Settings are j2.5.6
Paypal Extended (Simple does not open paypal).

Verify data after PayPal RETURN No
Use SSL Yes
Overriding Addresses No

I have set paypal return address to http://viciousvixen.com/index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1

The orders are still 'not finished' :(

If anyone can please help it would be much appreciated!
I have used so many different shopping carts but really like joomshopping and hope to use it with future clients.

Thanks in advance :)

 
27.09.2012 18:19
#2
vin191
Joomshopping forum user no avatar
Name: vince
10.07.2012
Posts: 4
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Please help get this resolved, i too have wasted hours going through forums and everyone who has this issue just seems to disappear. Love the product just need this issue resolved.

 
28.09.2012 00:19
#3
Stickdealer
User Stickdealer
Name: Bjoern
05.10.2011
Posts: 634
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

http://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/12/876.html?lang=de#15

 
28.09.2012 16:36
#4
vin191
Joomshopping forum user no avatar
Name: vince
10.07.2012
Posts: 4
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Hi

Thanks for the link, converted everything to English and checked everything there, all is configured the same, here's what the logs give me, status is still Pending (Not Finished), seems like all the info is getting to Joomshopping but it's just not processing it:

Payment.log
2012-09-28 14:20:01 Error response. Order ID 9

PaymentData.log
2012-09-28 14:19:57 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
mc_gross=11.00
protection_eligibility=Ineligible
payer_id=VCBJ9QVJ8RW6W
tax=0.00
payment_date=07:19:54 Sep 28, 2012 PDT
payment_status=Completed
charset=windows-1252
first_name=Buyer
mc_fee=0.57
notify_version=3.7
custom=9
payer_status=verified
business=esps_1335281296_biz@niceapproach.com
quantity=1
verify_sign=An5ns1Kso7MWUdW4ErQKJJJ4qi4-A4D0PqIkzfsC9iJbV1SPWspcWmm5
payer_email=buyer1_1335281784_per@niceapproach.com
txn_id=6VD87974YK209001E
payment_type=instant
last_name=One
receiver_email=esps_1335281296_biz@niceapproach.com
payment_fee=
receiver_id=WND2DN8AHYWRY
txn_type=web_accept
item_name=Order number 10000009
mc_currency=GBP
item_number=
residence_country=GB
test_ipn=1
handling_amount=0.00
transaction_subject=9
payment_gross=
shipping=0.00
ipn_track_id=dc30e7144659a

2012-09-28 14:20:01 HTTP/1.0 302 Found

Location: https://www.sandbox.paypal.com

Server: BigIP

Connection: close

Content-Length: 0

2012-09-28 14:20:03 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal&tx=6VD87974YK209001E&st=Completed&amt=11.00&cc=GBP&cm=9&item_number=

 
28.09.2012 22:04
#5
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16518
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

update to 3.11.x

 
29.09.2012 23:27
#6
vin191
Joomshopping forum user no avatar
Name: vince
10.07.2012
Posts: 4
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Thanks again for getting back to me.

I'm currently on Version 3.11.1


Joomla: Joomla! 2.5.7
JoomShopping: Version 3.11.1
PHP: 5.2.17
MySQL: 5.1.59-rel13.0-log
Website Url: http://exminsterschool.niceapproach.com
 
01.10.2012 08:27
#7
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16518
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Use SSL?

 
01.10.2012 17:47
#8
vin191
Joomshopping forum user no avatar
Name: vince
10.07.2012
Posts: 4
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Hi Webdesigner

This is currently running on a test site so it doesn't have a valid certificate for the site, so SSL is turned off.

However i'm not sure about the relevance of this as the payment details have clearly been received by Joomshopping, it just hasn't processed it

Thanks

 
01.10.2012 21:05
#9
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16518
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Need enable SSL.

 
12.10.2012 22:08
#10
andybagpipes
Joomshopping forum user no avatar
Name: Andrew
23.07.2011
Posts: 5
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

I am having similar problems ... paypal stopped completing orders and sending confirmation emails at the beginning of October so I upgraded from 3.3.2 to 3.11.2 but still have problems.

The site is hosted on a shared server so there is no SSL certificate for the site. Is there a reason why SSL is now a requirement for the completion of paypal orders ?

Thank you,
Andy.


Joomla: 1.7
JoomShopping: 3.11.2

Letzte Ă„nderung: 12.10.2012 22:09
 
12.10.2012 23:04
#11
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16518
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Enable log in joomshopping.
See errors.

 
13.10.2012 13:17
#12
andybagpipes
Joomshopping forum user no avatar
Name: Andrew
23.07.2011
Posts: 5
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Thank you for your quick response.

As far as I can see, logs are enables (Configuration->General Save info to log file ticked and Save info payment to log file ticked).

When reviewing the logs ... error.log and payment.log are empty.

paymentdata.log contains records a recent failed entry (I have removed the email addresses for security reasons)...

2012-10-08 20:18:30 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=return&js_paymentclass=pm_paypal
transaction_subject=148
txn_type=web_accept
payment_date=12:18:04 Oct 08, 2012 PDT
last_name=Park
residence_country=GB
item_name=Order number 00000148
payment_gross=
mc_currency=GBP
business=Removed
payment_type=instant
protection_eligibility=Ineligible
payer_status=unverified
verify_sign=A0asK6oiIZmtBFrRCq-Iiqf8lrk.APTzXQCPC8vr-fx4hr4fD-qmh4r4
tax=0.00
payer_email={Removed}
txn_id=8R366721B28839336
quantity=1
receiver_email={Removed}
first_name=Andrew
payer_id=6TMW9SJECD6EY
receiver_id=KMY2LTBB6CHQU
item_number=
handling_amount=0.00
payment_status=Completed
payment_fee=
mc_fee=0.37
shipping=0.00
mc_gross=5.00
custom=148
charset=windows-1252
notify_version=3.7

I have also received a notification from paypal that instant payment notifications are failing. The URL details are sent from paypal are
http://{Removed}/index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1

Thank you for your help.
Andy.

 
13.10.2012 13:40
#13
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16518
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Set
Verify data after PayPal RETURN: Y

 
13.10.2012 14:13
#14
andybagpipes
Joomshopping forum user no avatar
Name: Andrew
23.07.2011
Posts: 5
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Set Verify Paypal to yes.

The order is not finished but there is an entry in payment.log ...

2012-10-13 13:09:30 Http error. Order number 152

Thank you,
Andy

 
13.10.2012 14:34
#15
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16518
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

for checkTransaction used "fsockopen"

Problem in your server

 
13.10.2012 14:38
#16
andybagpipes
Joomshopping forum user no avatar
Name: Andrew
23.07.2011
Posts: 5
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Thank you for your help, I will take this up with my host.

Andy

 
14.10.2012 15:45
#17
andybagpipes
Joomshopping forum user no avatar
Name: Andrew
23.07.2011
Posts: 5
Quote
Aw: Please help!? Paypal Orders 'Not Finished'

Thank you for your previous help.

I had a quick look at the check out code and realised that I needed to set the 'Use SSL' flag and that my site doesn't need an ssl certificate for this setting to have an effect.

The previous http error was caused by trying to connect to paypal on an unsecured port.

Cheers,
Andy

 
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