Bestellung fortsetzen - continue order

28.03.2013 20:59
#1
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 160
Quote
Bestellung fortsetzen - continue order

Hi!

Ist es möglich dass der Kunde bei Abbruch zB Paypal die Bestellung fortsetzen kann und zB Zahlungsart ändert?

Is it possible to change a not completed order by customer?
or could he continue a order after step 5 (if he cancel in paypal) and comes back to joomshopping (PAYMENT_CANCELED)

thx

 
28.03.2013 21:01
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16487
Quote
Aw: Bestellung fortsetzen - continue order

administrator / orders / edit

 
28.03.2013 21:05
#3
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 160
Quote
Aw: Bestellung fortsetzen - continue order

yes as admin i could edit the order.

could the customer start again the paypal transaction if he lost carrier or abort his first order?


Letzte Änderung: 28.03.2013 21:05
 
28.03.2013 21:20
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16487
Quote
Aw: Bestellung fortsetzen - continue order

No.

 
28.03.2013 21:25
#5
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 160
Quote
Aw: Bestellung fortsetzen - continue order

fine would be...perhaps in future versions

that the customer see also the aborted orders example paypal and can restart the transaction if canceled

we have the problem now that one costumer lost his carrier on step 5 paypal transaction
and now he can not restart the order

he must enter a new fresh order now!!!

 
28.03.2013 21:36
#6
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16487
Quote
Aw: Bestellung fortsetzen - continue order

we have the problem now that one costumer lost his carrier on step 5 paypal transaction
and now he can not restart the order


detail?

 
29.03.2013 09:04
#7
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 160
Quote
Aw: Bestellung fortsetzen - continue order

customer make a order and agree step 5
jshopping redirects to paypal
now customer cancel order or lost carrier
customer cant continue his order again

here it would be fine that the customer could continue his order
example:
customer log in and go to his orders
now he should seen also the canceled orders which he could continue like as paypal or sofortüberweisung

thx

 
29.03.2013 10:27
#8
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16487
Quote
Aw: Bestellung fortsetzen - continue order

No.

step5 -> paypal -> cancel->

step5(All data is stored) -> paypal ->...

 
29.03.2013 10:37
#9
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 160
Quote
Aw: Bestellung fortsetzen - continue order

after step 5 all data stored - right

but how can the customer see the order?

and go again to paypal to pay?

 
29.03.2013 10:55
#10
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16487
Quote
Aw: Bestellung fortsetzen - continue order

step5 -> order1 -> paypal -> cancel ->
order1 cancel->
step5

step5-> order2 -> paypal -> pay->
order2 ->paid


order1 - old order.

 
31.03.2013 18:08
#11
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 160
Quote
Aw: Bestellung fortsetzen - continue order

not work even the customer closed the browser window and session

why it is not possible to continue the order from
/shop/user/orders
if customer is logged in

thx

 
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