i have problem with finishing the order

29.04.2013 02:03
#1
adelgreeneyes
Joomshopping forum user no avatar
Name: adel
11.03.2012
Posts: 3
Quote
i have problem with finishing the order

i sell files on my website so people should be able to get a file when they do the purchase
but i have 2 problem
1 - they finish the order and they pay it but the order stay marked as not finished, and i have to do it manually and mark it as finished.
2 - they dont receive any file or email from the website that say they bought any thing or the file that they should receive.

how i make this work without do it manual ??


Joomla: 2.5
 
29.04.2013 07:58
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: i have problem with finishing the order

1 - payment system problem.
payment?

 
29.04.2013 08:11
#3
adelgreeneyes
Joomshopping forum user no avatar
Name: adel
11.03.2012
Posts: 3
Quote
Aw: i have problem with finishing the order

i receive the payment from the customer on paypal
but the customer dont get any invoice or download link or anything
and i dont get any notification on my email that the customer bought the file

so its 2 problem
1 - the customer dont get invoice from what he bought
2 - the customer dont get the file he bought

hope you can help me fix it

 
29.04.2013 13:55
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16480
Quote
Aw: i have problem with finishing the order

Problem configuration paypal.

http://www.webdesigner-profi.de/joomla-webdesign/shop/support/paypal-configuration.html

 
02.05.2013 13:17
#5
bmedia
User bmedia
Name: bmedia
02.06.2010
Posts: 68
Quote
Aw: i have problem with finishing the order

adelgreeneyes hast du eine htaccess datei mit sicherheits-einstellungen welche user agents ohne namen blockiert?

So was hier:

### BLOCK SOME USER AGENTS
RewriteCond %{HTTP_USER_AGENT} ^$ [OR]

Wenn ja dann einfach auskommentieren, sollte danach gehen.

 
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