Email to site owner and customer after payment

08.04.2015 14:38
#1
pdingle
Joomshopping forum user no avatar
Name: Pete
28.12.2013
Posts: 8
Quote
Email to site owner and customer after payment

Im wondering if anyone can shed any light on the issues I have with no email being sent to either the site owner or the customer after completing a paypal order in Joomshopping. I have read a few threds on the mater and nothing seems to be working. I can however go into the backend of Joomshopping and send the confirmation emails manually?


Joomla: 3.4
 
08.04.2015 21:40
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Email to site owner and customer after payment

Order staus after paid?

 
09.04.2015 13:18
#3
pdingle
Joomshopping forum user no avatar
Name: Pete
28.12.2013
Posts: 8
Quote
Aw: Email to site owner and customer after payment

If you mean Configuration - Checkout - Default Order Status I have tried a few different options under the dropdown and still dont get any emails. Im starting to pull my hair out over this one as im guessing this should be working out of the box?

 
10.04.2015 07:46
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Email to site owner and customer after payment

Order status?
Screenshot page with orders?

 
10.04.2015 15:36
#5
pdingle
Joomshopping forum user no avatar
Name: Pete
28.12.2013
Posts: 8
Quote
Aw: Email to site owner and customer after payment

Hi,

The status is showing as paid or completed (if I set the default status to this). I have attached a screenshot
Aw: Email to site owner and customer after payment

 
11.04.2015 22:16
#6
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Email to site owner and customer after payment

Set default status: Offren.

 
13.04.2015 10:33
#7
pdingle
Joomshopping forum user no avatar
Name: Pete
28.12.2013
Posts: 8
Quote
Aw: Email to site owner and customer after payment

Hi sorry I dont understand Offren. I have Pending, Confirmed, Cancelled, Refunded, Shipped, Paid & Complete?

Thanks

 
14.04.2015 21:15
#8
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Email to site owner and customer after payment

Pending.

 
15.04.2015 10:27
#9
pdingle
Joomshopping forum user no avatar
Name: Pete
28.12.2013
Posts: 8
Quote
Aw: Email to site owner and customer after payment

Thanks for clarification. I have tried setting the default status to 'Pending' and still this does not work?

 
15.04.2015 10:44
#10
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Email to site owner and customer after payment

https://www.webdesigner-profi.de/joomla-webdesign/shop/support/paypal-configuration.html?lang=en

 
16.04.2015 11:26
#11
pdingle
Joomshopping forum user no avatar
Name: Pete
28.12.2013
Posts: 8
Quote
Aw: Email to site owner and customer after payment

Thanks for the link, before we pay if we purchase the commercial module do we get this included or would we still have to pay the support cost?

Regards

 
16.04.2015 21:20
#12
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Email to site owner and customer after payment

You get support for purchased module

 
23.04.2015 10:36
#13
pdingle
Joomshopping forum user no avatar
Name: Pete
28.12.2013
Posts: 8
Quote
Aw: Email to site owner and customer after payment

Hi, I have now purchased the commercial module, could you please help with this issue

Many Thanks

Peter

 
23.04.2015 11:02
#14
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Email to site owner and customer after payment

No.
https://www.webdesigner-profi.de/joomla-webdesign/shop/support/paypal-configuration.html?lang=en

 
23.04.2015 13:10
#15
pdingle
Joomshopping forum user no avatar
Name: Pete
28.12.2013
Posts: 8
Quote
Aw: Email to site owner and customer after payment

Sorry you said earlier I get support for the commercial module and now your saying I still have to pay?

Regards

 
24.04.2015 07:39
#16
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16517
Quote
Aw: Email to site owner and customer after payment

For module - yes.

Your need test and configutration paypal.


Letzte Ă„nderung: 24.04.2015 07:40
 
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