08.04.2015 14:38
|
|
pdingle
Name: Pete
28.12.2013
Posts: 8
|
Email to site owner and customer after payment
Im wondering if anyone can shed any light on the issues I have with no email being sent to either the site owner or the customer after completing a paypal order in Joomshopping. I have read a few threds on the mater and nothing seems to be working. I can however go into the backend of Joomshopping and send the confirmation emails manually?
Joomla: 3.4
|
|
08.04.2015 21:40
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
|
Aw: Email to site owner and customer after payment
Order staus after paid?
|
|
09.04.2015 13:18
|
|
pdingle
Name: Pete
28.12.2013
Posts: 8
|
Aw: Email to site owner and customer after payment
If you mean Configuration - Checkout - Default Order Status I have tried a few different options under the dropdown and still dont get any emails. Im starting to pull my hair out over this one as im guessing this should be working out of the box?
|
|
10.04.2015 07:46
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
|
Aw: Email to site owner and customer after payment
Order status?
Screenshot page with orders?
|
|
10.04.2015 15:36
|
|
pdingle
Name: Pete
28.12.2013
Posts: 8
|
Aw: Email to site owner and customer after payment
Hi,
The status is showing as paid or completed (if I set the default status to this). I have attached a screenshot
|
|
11.04.2015 22:16
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
|
Aw: Email to site owner and customer after payment
Set default status: Offren.
|
|
13.04.2015 10:33
|
|
pdingle
Name: Pete
28.12.2013
Posts: 8
|
Aw: Email to site owner and customer after payment
Hi sorry I dont understand Offren. I have Pending, Confirmed, Cancelled, Refunded, Shipped, Paid & Complete?
Thanks
|
|
14.04.2015 21:15
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
|
Aw: Email to site owner and customer after payment
Pending.
|
|
15.04.2015 10:27
|
|
pdingle
Name: Pete
28.12.2013
Posts: 8
|
Aw: Email to site owner and customer after payment
Thanks for clarification. I have tried setting the default status to 'Pending' and still this does not work?
|
|
15.04.2015 10:44
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
|
|
|
16.04.2015 11:26
|
|
pdingle
Name: Pete
28.12.2013
Posts: 8
|
Aw: Email to site owner and customer after payment
Thanks for the link, before we pay if we purchase the commercial module do we get this included or would we still have to pay the support cost?
Regards
|
|
16.04.2015 21:20
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
|
Aw: Email to site owner and customer after payment
You get support for purchased module
|
|
23.04.2015 10:36
|
|
pdingle
Name: Pete
28.12.2013
Posts: 8
|
Aw: Email to site owner and customer after payment
Hi, I have now purchased the commercial module, could you please help with this issue
Many Thanks
Peter
|
|
23.04.2015 11:02
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
|
|
|
23.04.2015 13:10
|
|
pdingle
Name: Pete
28.12.2013
Posts: 8
|
Aw: Email to site owner and customer after payment
Sorry you said earlier I get support for the commercial module and now your saying I still have to pay?
Regards
|
|
24.04.2015 07:39
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
|
Aw: Email to site owner and customer after payment
For module - yes.
Your need test and configutration paypal.
Last change: 24.04.2015 07:40
|
|