no email advise after payment with Skrill / Moneybookers gateway 2.0

29.04.2015 15:37
#1
puntoit
Joomshopping forum user no avatar
Name: MICHELA
20.03.2014
Posts: 73
Quote
no email advise after payment with Skrill / Moneybookers gateway 2.0

Hello, we have a big problem: our clients who pay with Credit Card, has received the confirmation of the debit (from skrill) and the Acymailing newsletter confirmation .... but in my email and in Joomshopping backend I have no information about the order!

Our client received (with the confirmed email from Skrill), also the _JSHOP_PAYMENT_NUMBER 000000XX

How can I know about my orders (with credits card payments) if I do not receive emails?!

Help me please!!!

p.s. in our ecommerce www.florityfair.it/webx, we have the redirect with www.florityfair.com and www.florityfair.it ... perhaps can it be a problem with the configuration of Skrill Gateway?


Joomla: 3.4.1
JoomShopping: 4.9.2
PHP: 5.3.29
MySQL: 5.5.42
Website Url: http://www.florityfair.it/webx

Letzte Änderung: 29.04.2015 16:30
 
30.04.2015 07:51
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0

configuration / general

Save info to Logfile: Y
Save info Payment to Logfile: Y

See log files

components\com_jshopping\log\


Letzte Änderung: 30.04.2015 07:51
 
30.04.2015 12:54
#3
puntoit
Joomshopping forum user no avatar
Name: MICHELA
20.03.2014
Posts: 73
Quote
Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0

I'm sending you in private the log files.
Thank you

 
30.04.2015 16:55
#4
puntoit
Joomshopping forum user no avatar
Name: MICHELA
20.03.2014
Posts: 73
Quote
Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0

In addition to the log file we sent you in private, we send you the confirmation by skrill, saying:
<< Our system sends notifications of any payment on the link below from the back-end of our site: http://www.florityfair.it/webx/index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_moneybookers&no_lang=1 >>
and then..

<<... To receive notifications via e-mail, you must enter a valid e-mail address in the URL Status 2 in the back end of your site>>

what does it mean?

Please, help me!!!

 
30.04.2015 16:56
#5
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0

See screenhots with configuration

Hash algorithm: SHA-1

https://www.webdesigner-profi.de/joomla-webdesign/shop/payments/postfinance.html?lang=en


Letzte Änderung: 30.04.2015 16:57
 
30.04.2015 17:41
#6
puntoit
Joomshopping forum user no avatar
Name: MICHELA
20.03.2014
Posts: 73
Quote
Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0

Thank you for your quick response, but I don't have some options in my credit card configuration (see attachment please "my configuration") ... How can I do?

Tanks very much
Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0


Letzte Änderung: 01.05.2015 08:30
 
01.05.2015 08:32
#7
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16475
Quote
Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0

Sorry. I looked at the other payment system.
Send me.
url?
admin login?
ftp?
(privat)

 
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