Payment Stripe - Confirmation emails not working

23.07.2014 23:12
#1
supermajda
Joomshopping forum user no avatar
Name: majda
27.10.2013
Posts: 23
Quote
Payment Stripe - Confirmation emails not working

Hello,

I've been using Stripe and this extension for a while, but confirmation emails stopped working. Its very inconvenient as customers who purchase a product don't receive a confirmation. I've been looking into Joomshopping settings (Pay Pal addon sends confirmation emails just fine) and settings in Stripe backend until finally asking here as the only remaining place.

Below is what Stripe support says.
Basically, addon is putting customer email in 'description' field, instead of 'receipt_email' or 'email'pointing out that the issue is with the addon.

--------------------------------
Stripe support

I should clarify that we only send email receipts out to customers who have a valid `email` field, or charges that have a `receipt_email`. Looking at your latest charge, it looks like you're setting the email in the description instead.

The solution here is that the `receipt_email` (on one-off charges) needs to be passed, or you need to create a customer with a valid `email` then create charges for that customer. If you look at the most recent charge in your account (that was not created via the Stripe dashboard), you can see the following[0]. If you notice, one of the parameters there is `description`, which has an email address in it. If you want us to send email receipts to your customer, you will need to pass an additional parameter `receipt_email`, which would have the email address that you want to receive the receipt in it.

Unfortunately, this is something that you (or your developers) will have to implement on your end. That said, since you are using a third-party plugin, your best course of action here might be to reach out to the developer of that plugin for assistance, as Stripe did not build the plugin and has no knowledge as to how it works.
Payment Stripe - Confirmation emails not working


Joomla: 2.5.22
JoomShopping: 3.17.0
Website Url: newyorktoycollective.com
 
24.07.2014 08:02
#2
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16503
Quote
Aw: Payment Stripe - Confirmation emails not working

install Payment Stripe 1.0.2

 
24.07.2014 20:20
#3
supermajda
Joomshopping forum user no avatar
Name: majda
27.10.2013
Posts: 23
Quote
Aw: Payment Stripe - Confirmation emails not working

Just did. Same thing, no email confirmation.

 
24.07.2014 21:25
#4
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16503
Quote
Aw: Payment Stripe - Confirmation emails not working

joomshopping email?
or stripe email?

 
25.07.2014 15:52
#5
supermajda
Joomshopping forum user no avatar
Name: majda
27.10.2013
Posts: 23
Quote
Aw: Payment Stripe - Confirmation emails not working

Site is not sending confirmation email when purchase is made using Stripe addon. Emails work when purchase is made with Pay Pal addon.

 
25.07.2014 16:26
#6
supermajda
Joomshopping forum user no avatar
Name: majda
27.10.2013
Posts: 23
Quote
Aw: Payment Stripe - Confirmation emails not working

SO basically, neither joomshopping nor stripe are sending email.

 
25.07.2014 21:16
#7
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16503
Quote
Aw: Payment Stripe - Confirmation emails not working

will be new version.

 
28.07.2014 17:16
#8
supermajda
Joomshopping forum user no avatar
Name: majda
27.10.2013
Posts: 23
Quote
Aw: Payment Stripe - Confirmation emails not working

What does that mean? I need this to work right now / clients who purchase products dont get confirmation emails and this is a big problem.

 
28.07.2014 20:44
#9
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16503
Quote
Aw: Payment Stripe - Confirmation emails not working

Will be fixed in wersion.
please wait.

 
31.07.2014 17:26
#10
supermajda
Joomshopping forum user no avatar
Name: majda
27.10.2013
Posts: 23
Quote
Aw: Payment Stripe - Confirmation emails not working

how long is that, thanks?

 
08.08.2014 08:23
#11
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16503
Quote
Aw: Payment Stripe - Confirmation emails not working

Install New version
Payment Stripe 1.1.0

 
10.08.2014 15:47
#12
supermajda
Joomshopping forum user no avatar
Name: majda
27.10.2013
Posts: 23
Quote
Aw: Payment Stripe - Confirmation emails not working

THANK YOU!

installed a new version and emails are finally working again after 3 months.

 
15.08.2014 20:15
#13
supermajda
Joomshopping forum user no avatar
Name: majda
27.10.2013
Posts: 23
Quote
Aw: Payment Stripe - Confirmation emails not working

Actually, I have a small suggestion/issue - email we receive from Stripe after purchase is made doesnt contain product name.

also - even when the order is complete, its only visible when you select 'not finished' orders. see attached
Aw: Payment Stripe - Confirmation emails not working
orders1.jpg

 
15.08.2014 20:55
#14
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16503
Quote
Aw: Payment Stripe - Confirmation emails not working

configuration / general
enable
log and payment log

See log files in /components/com_jshopping/log/..

After pay your return to web site?


Letzte Ă„nderung: 15.08.2014 20:56
 
17.10.2014 07:23
#15
interloop1
Joomshopping forum user no avatar
Name: Jawad
28.05.2014
Posts: 3
Quote
Aw: Payment Stripe - Confirmation emails not working

Stripe module isn't working fine please can you help me to fixing the errors.

On credit card Expirations date the months dropdown options ordering problem because there are displayed 1: December Instead of 1: January and continually whole months ordering went wrong.

2: On Step 2 - Payment Method an error display: "A network error has occurred, and you have not been charged please try again."

3: On the final step - Order confirmation page We are not able to given the order or can't proceed order because an error displayed "Invalid API create. Order ID #"

Please see the attached file or live version: http://acraintl.com/

Thanks in Advance.


Joomla: 3.3.6
JoomShopping: 4.4
Website Url: http://acraintl.com/

Letzte Ă„nderung: 13.07.2015 10:46
 
17.10.2014 07:49
#16
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16503
Quote
Aw: Payment Stripe - Confirmation emails not working

url?
admin login?
ftp?
(privat)

 
18.10.2014 20:47
#17
webdesigner
(Support Team)
User webdesigner
Name: Admin
05.08.2010
Posts: 16503
Quote
Aw: Payment Stripe - Confirmation emails not working

Bug 'month' fixed.

Problem in your template
checkout / payment

Deleted

<button value="<?php print _JSHOP_NEXT ?>" onclick="checkPaymentForm();" class="button" id = "payment_submit" >continue<i class="ss-navigateright"></i> </button>

Added

<input type = "button" id = "payment_submit" class = "button" name = "payment_submit" value = "<?php print _JSHOP_NEXT ?>" onclick="checkPaymentForm();" />

 
20.10.2014 13:16
#18
interloop1
Joomshopping forum user no avatar
Name: Jawad
28.05.2014
Posts: 3
Quote
Aw: Payment Stripe - Confirmation emails not working

Thank you so much!
Everything has been working superb.
Great Support!


Joomla: 3.2
 
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